A passenger walks past a Delta Airlines 747 aircraft in McNamara Terminal at Detroit Metropolitan Wayne County Airport. By Paul Sancya, AP
By Ben Mutzabaugh, USA TODAY
Delta Air Lines is doing away with its redemption fees for SkyMiles award tickets booked at the last minute.
In an e-mail sent out to SkyMiles frequent-flier members today, Delta says
"this means you will no longer pay a redemption fee of up to $150 when you book an Award Ticket within 20 days of departure. Award Tickets booked 21 days or more prior to departure will continue to have no Award redemption fee."
"We are actively listening to customers' concerns about the SkyMiles program and are responding," Jeff Robertson, Delta's vice president – SkyMiles, says in a press release announcing the change.
It's not all good news, though. The Atlanta Journal-Constitution writes
"Delta is increasing another fee: Its redepositing and reissuing fee for customers who change frequent flier award flights is going up to $150 from $100." But, the newspapers notes, Delta "will still waive the fee for its elite diamond and platinum level frequent fliers.
As for the end of last-minute award fee, Delta's move matches a similar one made by United in 2009. This past July, United announced it would no longer charge fees for frequent-flier award tickets booked on short notice. United had charged $100 tickets for award tickets booked within six days of travel and $75 for tickets booked within seven and 20 days of travel.
RELATED LINKS: Study: US Airways, Delta stingiest with frequent-flier tickets | Your frequent flier mileage may vary (Minneapolis Star Tribune)
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